When will my order arrive?
Your delivery date will depend on the shipping and delivery method shown and paid for. We normally dispatch orders within 3 days but from 1st October to 31st December this can be a little longer due to the high volumes of orders we receive at that time.
Can I order for a specific date?
Yes, if you communicate with us at the time of ordering we will do our utmost to ensure delivery requests are met. We are however at the behest of the Royal Mail so as long as they do their job, most things can be achieved.
How do I cancel my order?
Whilst we hope it won’t happen we realise that on occasions you require to cancel your order. Please send an e-mail to email@example.com advising us that you wish to cancel and quoting your order number and stating the reason for cancellation.
If your order has already been dispatched and you decide to cancel then you can return it to us assuming it is undamaged and in the original packaging, if there is no fault with the order and this has purely been a “change in requirements” then this return will be at the customer’s cost.
Can I change delivery details after an order is placed?
If an order has been placed but there is an error in the information provided, you can contact Ochil Fudge to amend these details. Depending on the stage of the order we may be able to assist and will try to be as accommodating as possible.
Can I change delivery details after an order is dispatched?
Once an order has been dispatched Ochil Fudge cannot amend any delivery details, or offer any refunds unless the product itself is proven to be faulty.
What are my UK delivery options?
For UK deliveries, we use both Royal Mail and DPD courier. All orders over the value of £15.00 will be entitled to free delivery (48 hours tracked), or to upgrade to a 24-hour service an additional charge of £1.50. Orders between £8.00 - £14.99 will require a shipping contribution of £2.00 for 48 hours tracked or £3.50 for 24 hours tracked. Orders below £7.99 will require a shipping contribution of £4.40 for 48 hours tracked or £5.90 24 hours tracked. Note that Northern Ireland orders are exempt from free delivery on orders that exceed 2kg and will incur an additional carriage charge of £12.50 between 2kg-5kg and £22.68 for orders over 5kg. *Please be aware that during our busy periods, i.e Christmas, it may take longer than usual to fulfil orders.
What are my international delivery options?
For International delivery, we use Royal Mail which usually takes between 10-15 days, the cost is on a case by case basis but is usually between £22 and £30.
Can I track my order?
For Courier selection, an email or text will be sent updating you throughout the parcels journey from us to you.
For Royal Mail, a “tracking number” will be added to your online order, you will then receive an automated email from us containing this information, from there you can track your delivery.
What happens if I am not in when my fudge is delivered?
If you are not present when the courier or Royal Mail attempts delivery, a card should be left to arrange re-delivery or you can pick up from the relevant depot/local post office, whatever is more suitable to you.
Can I have my order delivered to another address other than my own?
Yes, it is no problem to select an address other than your own and we will dispatch there for you.